Your IT Should Run Itself.
Let Us Prove It.
You didn't start a business to babysit firewalls and chase printer tickets. As the top-rated managed IT services provider in Raleigh, Durham, and the Research Triangle, we take every piece of technology off your plate — fully managed, fully monitored, fully yours — so you get back to doing what actually makes money.
99%+ uptime SLA • <15 min response • 30-day results guarantee
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912Six Problems. One Team.
Every service fully managed, fully monitored, fully supported — with a single invoice, a single point of contact, and a single throat to choke when something goes sideways.
Help Desk & End-User Support
Your employees call us, not you. US-based technicians resolve issues fast, on the first call, so your people stay productive instead of frustrated.
- Live answer within 60 seconds
- Remote & on-site support
- Tier 1-3 escalation path
Network Management
Switches, firewalls, access points, VPNs — we architect, deploy, and monitor your entire network 24/7 so you never even think about it.
- Proactive monitoring & alerting
- Automated patch management
- 99%+ uptime guaranteed
Cloud Services
Microsoft 365, Azure, AWS, hybrid — we migrate you safely, optimize your spend, and manage every cloud resource so nothing slips through the cracks.
- Zero-downtime cloud migrations
- Cost optimization & rightsizing
- Azure & AWS certified team
Backup & Disaster Recovery
Ransomware, floods, hardware failures — we don't care what hits you. Immutable backups and tested recovery plans mean your data comes back, period.
- Immutable, air-gapped backups
- <4 hour RTO guarantee
- Quarterly DR testing included
VoIP & Communications
Enterprise-grade phone systems without enterprise-grade pricing. Crystal-clear voice, video conferencing, and unified messaging — managed end to end.
- 40-60% savings vs. traditional PBX
- Auto-attendant & call routing
- Teams & Zoom integration
Hardware Procurement
Stop overpaying on Amazon. We source enterprise hardware at volume pricing, configure it to your standards, and deploy it with zero disruption.
- Volume pricing from top OEMs
- Pre-configured & imaged to spec
- Lifecycle management & refresh
Not Promises. Guarantees.
Every number here is written into your contract. If we miss it, you get credits. That's how confident we are.
Current SLA Performance
Real metrics. Updated continuously. This is how we hold ourselves accountable.
Simple Plans. Serious Protection.
Every plan includes our 39-layer ZeroHack security stack. No surprise invoices. No nickel-and-diming.
- 24/7 help desk support
- Network monitoring
- Patch management
- ZeroHack security stack
- Cloud backup (1TB)
- Quarterly reviews
- Everything in Essential
- Managed XDR & SIEM
- Microsoft 365 management
- Disaster recovery (<4hr RTO)
- vCIO strategic planning
- Monthly executive reports
- Everything in Professional
- Compliance management (CMMC/HIPAA)
- Dedicated account engineer
- Penetration testing (annual)
- AI-powered automation
- Priority SLA (10min response)
All plans include 30-day results guarantee. No long-term contracts. Custom pricing for 100+ users.
Stop Juggling 5 Vendors.
Start With One Call.
If any of these sound familiar, you've outgrown your current IT provider. Most businesses in Raleigh-Durham cobble together IT from a phone guy, a break-fix shop, a cloud consultant, and a security vendor who all blame each other when things break. We replace all of them.
Signs You've Outgrown Your IT Provider
- You manage 3+ vendor contracts just to keep the lights on
- You wait hours (or days) for help desk responses
- Nobody can tell you if your backups actually work
- Your "security" is antivirus software and crossed fingers
- Every outage turns into a blame game between vendors
- You worry about compliance but have no plan
- Your IT spend keeps climbing but service stays flat
After Switching to Petronella
- 1 team, 1 invoice, 1 point of accountability
- US-based engineers in Raleigh-Durham who know your name
- <15-minute response guaranteed in your contract
- Quarterly disaster recovery tests with documented results
- 39-layer ZeroHack cybersecurity stack included at no extra charge
- Compliance-ready infrastructure from day one (HIPAA, CMMC, SOC 2)
- Average client saves 30-40% vs. multi-vendor approach
IT Built for Your Industry
Generic IT is dead. We build environments purpose-designed for your regulatory requirements, workflow patterns, and growth trajectory.
Enterprise Tools. Expert Management.
We partner with the best platforms in every category and manage them as one unified system.
From Handshake to Fully Managed
Most transitions complete in under 2 weeks. Here's the week-by-week breakdown.
Three Steps to IT That Works
No 6-month onboarding. No 40-page proposals. We move fast because your business can't afford to wait.
Questions We Hear Every Week
Every Minute of Downtime Costs $5,600.
Your Assessment Takes 30 Minutes.
Free IT assessment for businesses in Raleigh, Durham, Chapel Hill, and the greater Triangle area. We'll audit your infrastructure, show you where you're exposed and overspending, and build a roadmap that pays for itself in 90 days. No sales pitch. Just data.
30-day results guarantee • No long-term contracts • Flat-rate pricing • Source: Gartner IT downtime cost analysis
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